Change search
ReferencesLink to record
Permanent link

Direct link
Perceived satisfaction with public transport services in nine European cities
Karlstad University, Faculty of Economic Sciences, Communication and IT.
Karlstad University, Faculty of Economic Sciences, Communication and IT. (Samot - The service and market oriented research group)
2008 (English)In: Journal of Transportation Research Forum, Vol. 47, no 3, 93-103 p.Article in journal (Refereed) Published
Abstract [en]

The present study provides a transnational comparison of the perceived service satisfaction with public transport in eight European countries. Data was collected from 9,542 respondents in Stockholm, Barcelona, Copenhagen, Geneva, Helsinki, Vienna, Berlin, Manchester, and Oslo. The respondents rated their agreement with 17 attribute-related statements regarding local public transport services. Using factor analysis, this study identifies the four satisfaction dimensions of system, comfort, staff, and safety, which were present in most, but not all of the cities. These findings indicate that there are differences in how public transport is perceived. This needs to be addressed in order to make comparison meaningful. Different explanations for these diverse findings are discussed.

Place, publisher, year, edition, pages
2008. Vol. 47, no 3, 93-103 p.
National Category
Social Sciences Business Administration Psychology
Research subject
Business Administration; Psychology
Identifiers
URN: urn:nbn:se:kau:diva-28956DOI: 10.5399/osu/jtrf.47.3.2126OAI: oai:DiVA.org:kau-28956DiVA: diva2:646208
Available from: 2013-09-06 Created: 2013-09-06 Last updated: 2013-09-10Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full text

Search in DiVA

By author/editor
Fellesson, MarkusFriman, Margareta
By organisation
Faculty of Economic Sciences, Communication and IT
Social SciencesBusiness AdministrationPsychology

Search outside of DiVA

GoogleGoogle Scholar

Altmetric score

Total: 38 hits
ReferencesLink to record
Permanent link

Direct link