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Customer-Support Service from a Relationship Perspective: Best Practice for Telecom
Roos, Inger
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
Löfgren, Martin
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
Edvardsson, Bo
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
ORCID iD:
0000-0003-2705-0836
2013 (English)
In:
Management Research and Practice Journal (MRP), ISSN 2067-2462, Vol. 5, no 2, p. 5-21
Article in journal (Refereed) Published
Place, publisher, year, edition, pages
Bucharest: Faculty of management, Academy of Economic Studies , 2013. Vol. 5, no 2, p. 5-21
Keywords [en]
Customer-Support Service, Customer Relationships, Active and Passive Customers
National Category
Social Sciences
Research subject
Business Administration
Identifiers
URN:
urn:nbn:se:kau:diva-27429
OAI: oai:DiVA.org:kau-27429
DiVA, id:
diva2:624001
Available from:
2013-05-29
Created:
2013-05-29
Last updated:
2015-05-27
Bibliographically approved
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No full text in DiVA
Other links
http://mrp.ase.ro/no52/f1.pdf
Authority records BETA
Roos, Inger
Löfgren, Martin
Edvardsson, Bo
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Edvardsson, Bo
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