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The effect of activities on the move on travel satisfaction of public tranport commuters
Utrecht University, The Netherlands.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. (SAMOT, The service and Market Oriented Transport Research Group)ORCID iD: 0000-0002-7475-680X
The University of Gothenburg, Sweden.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.ORCID iD: 0000-0002-6570-6181
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2011 (English)Conference paper (Refereed)
Abstract [en]

While utility based models invariably suggest indicate that the utility of travel time is negative, some studies have argued that travel may in certain circumstances be valued less negatively or even positively. In particular, the opportunity to engage in meaningful or enjoyable activities during travel is hypothesized to lead to a more positive valuation of travel. This study presents results of a study of travel satisfaction of Swedish public transport commuters as a function of engagement in activities on the move. Satisfaction is measured using the satisfaction with travel (STS) scale (Ettema et al., 2011), which is based on the subjective well-being literature and includes affective and cognitive components. The results suggest that, contrary to our expectation, working in PT does lead to a higher travel satisfaction, and that engaging in entertainment or relaxation is associated with lower travel satisfaction, probably since it masks boredom. Travellers talking to other passengers have a higher travel satisfaction.

Place, publisher, year, edition, pages
2011.
National Category
Social Sciences
Research subject
Psychology
Identifiers
URN: urn:nbn:se:kau:diva-27172OAI: oai:DiVA.org:kau-27172DiVA: diva2:619649
Conference
Symposium on travel time use, value and experience. University of the West of England's Centre for Transport and Society, Bristol, England May 17th, 2011
Available from: 2013-05-06 Created: 2013-05-06 Last updated: 2015-08-31Bibliographically approved

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Friman, MargaretaOlsson, Lars E
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Service Research CenterDepartment of Psychology
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