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Using the Kano model and technology readiness to better understand customer satisfaction with e-services
2003 (English)Conference paper (Refereed)
Place, publisher, year, edition, pages
2003.
Identifiers
URN: urn:nbn:se:kau:diva-25298OAI: oai:DiVA.org:kau-25298DiVA: diva2:599076
Conference
Quality Management and Organizational Development (QMOD) 6, Paris, France, Oktober 1-3. . (Published in proceedings)
Available from: 2013-01-22 Created: 2013-01-22 Last updated: 2013-01-22

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf