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Using the Kano model and technology readiness to better understand customer satisfaction with e-services
2003 (English)Conference paper (Refereed)
Place, publisher, year, edition, pages
2003.
Identifiers
URN: urn:nbn:se:kau:diva-25298OAI: oai:DiVA.org:kau-25298DiVA: diva2:599076
Conference
Quality Management and Organizational Development (QMOD) 6, Paris, France, Oktober 1-3. . (Published in proceedings)
Available from: 2013-01-22 Created: 2013-01-22 Last updated: 2013-01-22

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Nilsson, Lilian

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