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Understanding Excellence: Benchmarking Performance and Identifying Improvement Areas
2002 (English)In: European Quality, Vol. 9 (4) pp 88-100Article in journal (Refereed)
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2002.
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URN: urn:nbn:se:kau:diva-25161OAI: oai:DiVA.org:kau-25161DiVA: diva2:598936
Available from: 2013-01-22 Created: 2013-01-22 Last updated: 2013-01-22

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