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Towards A Total Service Quality Concept - A theoretical model and some empirical findings
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.ORCID iD: 0000-0003-2705-0836
1995 (English)Other (Other (popular science, discussion, etc.))
Place, publisher, year, edition, pages
Karlstad, 1995.
Series
, the "Frontiers in Services Conferece" Nashville, Tennessee, October 1995
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-24976OAI: oai:DiVA.org:kau-24976DiVA: diva2:598750
Available from: 2013-01-22 Created: 2013-01-22 Last updated: 2015-10-02Bibliographically approved

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Edvardsson, Bo
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