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The Work that Analysts Do - A Systemic Functional Approach to Elicitation
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
2006 (English)In: / [ed] Nilsson, A.G., Gustas, R., Wojtkowski, W., Wojtkowski, W.G., Wrycza, S. & Zupancic, J., New York: Springer , 2006Conference paper (Refereed)
Abstract [en]

In this paper we advocate the view of systems analysis as an activity where communication and social interaction within the developer community and between developers, users and other stakeholders is central. Analysis involves a complex bridging process between IS professionals and users implying different backgrounds, knowledge, agendas and social relations of power. We need to study communication in organisational contexts to better understand how we can conduct effective systems analysis and also in order to improve our pedagogic practices.

The primary means for collecting data concerning current and proposed workpractices is through the use of interviews - a primary tool for "data collection" in all commercial disciplines including Management, Marketing, Economics, Accounting, Industrial Relations as well as Information Systems. While the interview process is central to analysis activities, there is a paucity of information concerning how to accomplish it and in particular how to elicit information from interactants. In this paper we advocate the use of functional linguistic approaches to understanding the work that systems analysts do with a particular interest in elicitation. The application of Systemic Functional Linguistics (SFL) concepts to systems analysis activities in context shows the nuances that can occur in particular work situations

Place, publisher, year, edition, pages
New York: Springer , 2006.
Keyword [en]
communicative methods, data collection, elicitation, interviews, social interaction, stakeholders, systemic functional approach, systems analysis, workpractices
National Category
Information Systems
Research subject
Information Systems
URN: urn:nbn:se:kau:diva-24831ISBN: 0387308342 (print)OAI: diva2:598602
Advances in Information Systems Development: Bridging the Gap between Academia and Industry, Proceedings of the Fourteenth International Conference on Information Systems Development, ISD'2005, Vol. 1, 14-17 August, Karlstad, Sweden, pp. 325-336
Available from: 2013-01-22 Created: 2013-01-22 Last updated: 2013-01-22

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Clarke, Rodney
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