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The Role of Trust Drivers in Service Quality Management
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.ORCID iD: 0000-0001-8278-1442
Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.ORCID iD: 0000-0002-2982-9651
1999 (English)Conference paper (Refereed)
Place, publisher, year, edition, pages
1999.
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-24755OAI: oai:DiVA.org:kau-24755DiVA: diva2:598526
Conference
Conference of TQM and Human Factors, Linköping University, June 1999
Available from: 2013-01-22 Created: 2013-01-22 Last updated: 2014-12-11

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Edvardsson, BoGustafsson, AndersSkålén, Per
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