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The power of quality models: The example of the SIQ model for performance excellence
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
2007 (English)In: Scandinavian Journal of ManagementArticle in journal (Refereed)
Abstract [en]

Most TQM work being done today is influenced, directly or indirectly, by standardized quality models. The present paper focuses on the work with strategic development based on the SIQ model for Performance Excellence at a Swedish public-sector organization, which we label the Authority. Theoretically, we take our standpoint in Foucaults concept of disciplinary power. In the case description, we focus upon the management team of one of the Authoritys 10 regions. Initially, managers were very little affected by the SIQ model. But toward the end of our study, it began to seem as though the organization has been objectified by the model, that a new management subjectivity was emergent as an effect of using the model, and that managers were being normalized by it. We demonstrate that the discourses of quality function as disciplinary technologies when used to develop organizations

Place, publisher, year, edition, pages
2007.
Keyword [en]
Organization studies, Foucault, Disciplinary power, Quality models, TQM
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-24691OAI: oai:DiVA.org:kau-24691DiVA: diva2:598461
Available from: 2013-01-22 Created: 2013-01-22 Last updated: 2013-01-22

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