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The effects of satisfaction and loyalty on profits and growth: products versus services, Total Quality Management
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.ORCID iD: 0000-0001-8278-1442
2002 (English)In: The Quality Yearbook / [ed] Cortada, J W and Woods, J A, McGraw-Hill, New York, pp 116-129 , 2002Chapter in book (Refereed)
Place, publisher, year, edition, pages
McGraw-Hill, New York, pp 116-129 , 2002.
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Business Administration
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Business Administration
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URN: urn:nbn:se:kau:diva-24397OAI: oai:DiVA.org:kau-24397DiVA: diva2:598164
Available from: 2013-01-22 Created: 2013-01-22 Last updated: 2014-12-11

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Edvardsson, BoGustafsson, Anders
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