Change search
ReferencesLink to record
Permanent link

Direct link
The effects of satisfaction and loyalty on profits and growth: products versus services
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.ORCID iD: 0000-0001-8278-1442
2000 (English)In: Total Quality Management, Vol 11, No 7 pp 917-927Article in journal (Refereed)
Place, publisher, year, edition, pages
2000.
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-24396OAI: oai:DiVA.org:kau-24396DiVA: diva2:598163
Available from: 2013-01-22 Created: 2013-01-22 Last updated: 2014-12-11

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Edvardsson, BoGustafsson, Anders
By organisation
Service Research CenterDepartment of Business AdministrationThe Service and Market Oriented Transport Research Group
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

Total: 58 hits
ReferencesLink to record
Permanent link

Direct link