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Service Quality in Customer Relationships: A Study of Critical Incidents in Mechanical Engineering Case Study
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.ORCID iD: 0000-0003-2705-0836
1988 (English)In: The Service Industries Journal, Vol. 8, no 4, 427-445 p.Article in journal (Refereed) Published
Place, publisher, year, edition, pages
Taylor & Francis, 1988. Vol. 8, no 4, 427-445 p.
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Business Administration
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Business Administration
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URN: urn:nbn:se:kau:diva-23405DOI: 10.1080/02642068800000063OAI: oai:DiVA.org:kau-23405DiVA: diva2:597163
Available from: 2013-01-22 Created: 2013-01-22 Last updated: 2015-07-10Bibliographically approved

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Edvardsson, Bo
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