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Service Quality Grounded in Customer Experiences, Affect and Relationships
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.ORCID iD: 0000-0002-7475-680X
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
2007 (English)In: Service Excellence als Impulsgeber, 2007Chapter in book (Refereed)
Place, publisher, year, edition, pages
2007.
National Category
Business Administration Psychology
Research subject
Business Administration; Psychology
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URN: urn:nbn:se:kau:diva-23401OAI: oai:DiVA.org:kau-23401DiVA: diva2:597159
Available from: 2013-01-22 Created: 2013-01-22 Last updated: 2015-01-29

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Edvardsson, BoFriman, MargaretaRoos, Inger
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