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Service Management - Excellence or Normality? The Gap-model as Disciplinary Power
Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.ORCID iD: 0000-0002-2982-9651
2004 (English)Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
2004.
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-23390OAI: oai:DiVA.org:kau-23390DiVA: diva2:597148
Conference
4th Annual EURAM Conference, StAndrews, Scottland
Available from: 2013-01-22 Created: 2013-01-22 Last updated: 2014-10-13

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  • harvard1
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