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Service Development with IT-support. The Effects of Information Technology upon Creativity
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology.ORCID iD: 0000-0002-7006-9906
2000 (English)Report (Other academic)
Abstract [en]

In the present research paper the aim is to outline a theoretical framework for the empirical study of the effects of information technology upon creativity. Deriving from research, it is assumed that creativity plays a crucial role in the early phases of new service development. This counts for information technology as well.

Thus, investigating the effects of information technology upon creativity will contribute to the early phases of new service development. More specifically, the present investigation considers the problem of providing tools for groups and individuals dealing with creative work, the seed of innovation, using information technology to communicate ideas. With the development of information technology it is assumed that the development processes of services, as well as for prod-ucts, could be made more efficient. Using an experimental design two studies were conducted comparing computer-mediated communication with face-to-face communication. The results indicates that there is a positive relationship between the amount of social context cues a certain media allow being transmitted and group performance. In the end managerial implications for distributed group work are discussed

Place, publisher, year, edition, pages
Karlstad: Karlstad University Studies , 2000.
National Category
Psychology
Research subject
Psychology
Identifiers
URN: urn:nbn:se:kau:diva-23377OAI: oai:DiVA.org:kau-23377DiVA: diva2:597135
Available from: 2013-01-22 Created: 2013-01-22 Last updated: 2014-11-21

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Kristensson, Per
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Service Research CenterDepartment of Psychology
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