Change search
ReferencesLink to record
Permanent link

Direct link
Service Development from an Organisational Learning Perspective
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
2006 (English)Conference paper (Refereed)
Abstract [en]

Abstract

According to a number of researchers within the field, one could question if the existing service development models actually describes how services are developed and thereby increases the understanding of the phenomenon service development. The aim of this study is therefore to apply a learning perspective on the service development process in order to better understand how services actually are developed. Empirically builds this study on data from eleven company-based case-studies of how small companies develop individually designed services. The findings indicate that the service development process could be described as a process of building up the needed competence to deliver solutions to the customers specific problems. The building of the competence base is where much about individual and organisational learning, in which interaction with actors in the companys environment is of importance.

Place, publisher, year, edition, pages
2006.
Keyword [en]
Service development, small companies, organisational learning, network
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-23369OAI: oai:DiVA.org:kau-23369DiVA: diva2:597127
Conference
Paper presented at the 9th Quality Management and Organisational Development Conference (QMOD) in Liverpool, 2006
Projects
Tjänsteutveckling
Available from: 2013-01-22 Created: 2013-01-22 Last updated: 2013-01-22

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Gottfridsson, Patrik
By organisation
Service Research CenterDepartment of Business AdministrationThe Service and Market Oriented Transport Research Group
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

Total: 11 hits
ReferencesLink to record
Permanent link

Direct link