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Revealing the recovery paradox: how the use of a service guarantee influence customer satisfaction
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.ORCID iD: 0000-0002-7475-680X
2005 (English)Conference paper (Refereed)
Place, publisher, year, edition, pages
2005.
National Category
Psychology
Research subject
Psychology
Identifiers
URN: urn:nbn:se:kau:diva-23085OAI: oai:DiVA.org:kau-23085DiVA: diva2:596841
Conference
Paper presented at the 4th SERVSIG conference annual in Singapore: NUS, Business School, National University of Singapore
Available from: 2013-01-22 Created: 2013-01-22 Last updated: 2015-01-29

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Friman, Margareta
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Service Research CenterDepartment of PsychologyThe Service and Market Oriented Transport Research Group
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