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Perceived quality of public transport service: A study of negative critical incidents
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.ORCID iD: 0000-0002-7475-680X
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
1997 (English)Conference paper (Refereed)
Place, publisher, year, edition, pages
1997.
National Category
Business Administration Psychology
Research subject
Business Administration; Psychology
Identifiers
URN: urn:nbn:se:kau:diva-22320OAI: oai:DiVA.org:kau-22320DiVA: diva2:595997
Conference
the 6th annual Frontiers in Services conference, Vanderbilt University, Nashville, TN. juli 1997
Available from: 2013-01-21 Created: 2013-01-21 Last updated: 2015-01-29

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Friman, MargaretaEdvardsson, Bo
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