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New Service Development and IT-based Knowledge Acquisition
2004 (English)Conference paper (Refereed)
Abstract [en]

This paper focuses on external knowledge acquisition from customers by means of information technology for service development purposes. It pays particular attention to internal as well as external processes such as service recovery and the connection with organizational structures such as virtual communities. Moreover, the customers role in the process of service development is also emphasised as well as techniques for knowledge acquisition. The aim of this paper is to conceptually explore how IT-based external knowledge acquisition from customers may be used for service development purposes

Place, publisher, year, edition, pages
Karlstad, Sweden, 2004.
National Category
Information Systems
Research subject
Information Systems
URN: urn:nbn:se:kau:diva-21790ISBN: 918501981X (print)OAI: diva2:595464
Proceedings of the QUIS 9 Symposium 2004, Karlstad, Sweden

Distrubution: Kontakta författarna

Available from: 2013-01-21 Created: 2013-01-21 Last updated: 2013-01-21

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Johansson, Niklas
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