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New public management reform and the construction of organisational identities
Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.ORCID iD: 0000-0002-2982-9651
2004 (English)In: The International Journal of Public Sector Management 17(3): 251-263, 2004Article in journal (Refereed)
Abstract [en]

An underlying and fundamental aim of New Public Management (NPM) reform program is to transform the organizational identity of public organizations into a business like identity. In this paper the construction of organizational identity as an effect of NPM initiatives is analyzed from a sensemaking perspective. The study draws on data from a two and a half year study of the introduction of NPM at the public health care authority in the region of Värmland in Sweden. It is concluded that NPM creates heterogeneous, conflicting and fluid organizational identities rather than the uniform and stable business identity it is supposed to.





Keywords: New Public Management, Sensemaking, Organizational identity, Reform, Health care administration.

Place, publisher, year, edition, pages
2004.
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-21785OAI: oai:DiVA.org:kau-21785DiVA: diva2:595459
Available from: 2013-01-21 Created: 2013-01-21 Last updated: 2014-10-13

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Skålén, Per
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The Service and Market Oriented Transport Research GroupService Research CenterDepartment of Business Administration
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