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Measuring and Managing the Satisfaction - Loyalty - Performance Links at Volvo
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.ORCID iD: 0000-0001-8278-1442
2000 (English)Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
2000.
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Business Administration
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Business Administration
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URN: urn:nbn:se:kau:diva-21337OAI: oai:DiVA.org:kau-21337DiVA, id: diva2:595011
Conference
QUIS7 (Quality in Services), June 13-16, Karlstad
Available from: 2013-01-21 Created: 2013-01-21 Last updated: 2014-12-11

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Gustafsson, Anders

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