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Identifying Satisfiers and Disatisfiers in the Service Encounter
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.ORCID iD: 0000-0002-6589-8662
2005 (English)In: Asian Journal on Quality, Vol. vol. 6, No. 1, pp. 8-23Article in journal (Refereed)
Place, publisher, year, edition, pages
2005. Vol. vol. 6, No. 1, pp. 8-23
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Business Administration
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Business Administration
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URN: urn:nbn:se:kau:diva-20147OAI: oai:DiVA.org:kau-20147DiVA, id: diva2:593804
Available from: 2013-01-21 Created: 2013-01-21 Last updated: 2017-12-06

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Edvardsson, BoWitell, Lars

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