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Emotions and Stability in Telecom-customer Relationships
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.ORCID iD: 0000-0002-7475-680X
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
2008 (English)Conference paper, (Refereed)
Place, publisher, year, edition, pages
2008.
National Category
Business Administration Psychology
Research subject
Business Administration; Psychology
Identifiers
URN: urn:nbn:se:kau:diva-18782OAI: oai:DiVA.org:kau-18782DiVA: diva2:592423
Conference
Paper presented at the SERVSIG International Research Conference, Liverpool, UK, June 5 June 7
Available from: 2013-01-21 Created: 2013-01-21 Last updated: 2015-01-29

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Roos, IngerFriman, MargaretaEdvardsson, Bo
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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
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  • vancouver
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