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Dynamics of service attributes: A test of Kano´s theory of quality
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
2005 (English)In: International Journal of Service Industry Management, Vol. vol 16 No. 3Article in journal (Refereed)
Place, publisher, year, edition, pages
2005. Vol. vol 16 No. 3
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Business Administration
Research subject
Business Administration
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URN: urn:nbn:se:kau:diva-18485OAI: oai:DiVA.org:kau-18485DiVA: diva2:592120
Available from: 2013-01-21 Created: 2013-01-21 Last updated: 2013-01-21

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CiteExportLink to record
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  • apa
  • harvard1
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