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Dimensions for Describing and Explaining the Successful Outcome of the IS Outsourcing Process - Emphasising the Relationship Perspective
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
2008 (English)Conference paper, (Refereed)
Abstract [en]

Outsourcing of Information Systems (IS) is today a commonly accepted and growing practice that is continually evolving. As the IS outsourcing market has matured, IS outsourcing is perceived as one way to increase business operations. Despite, few firms report success. The critical role of an effective clientIS supplier relationship has been argued as a precondition to reach a successful outcome of IS outsourcing. Even though the importance of the IS outsourcing relationship has been highlighted by both practitioners and researchers, paradoxically few studies have applied the relationship as the unit of analysis. This research study contributes to the identified knowledge gap by studying the success of the post-contract stage of the IS outsourcing process from a relationship perspective. The purpose of the paper is to identify dimensions for describing and explaining the successful outcome of the IS outsourcing process.



As the combination of several theories increases the possibility to obtain a better understanding of the dimensions by which the IS outsourcing process evolves, the success of the IS outsourcing process is studied with an emphasis on three different domains of knowledge: the IS life cycle model, the interaction approach and the framework of the IS outsourcing relationship. Through the application of several theories, a more compelling description of what contributes to the successful outcome of the IS outsourcing process is reached. Furthermore, the application of several theories entailed the possibility to compensate for weaknesses of one theory through the strengths of another theory.



Through the review of three different theoretical fields dimensions have been identified for describing and explaining the successful outcome of the IS outsourcing process. The dimensions identified are the activity-related dimension, the atmosphere dimension, the contract dimension, the efficiency outcome dimension, the environment dimension, the interaction dimension, the management dimension and the structure dimension.



Besides the contributed dimensions, a modified version of the interaction approach is proposed. The modified version is adjusted to the IS outsourcing relationship and includes, besides its original parts, a time-line, additional dimensions and the specification of the involved firms as composed of three different interacting areas.

Place, publisher, year, edition, pages
2008.
Keyword [en]
IS outsourcing process, IS outsourcing relationship, relationship perspective, literature review
National Category
Information Systems
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:kau:diva-18369OAI: oai:DiVA.org:kau-18369DiVA: diva2:592000
Conference
Proceedings of the 24th Industrial Marketing and Purchasing Conference (IMP 2008), September 4-6, Uppsala, Sweden
Available from: 2013-01-21 Created: 2013-01-21 Last updated: 2013-01-21

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http://www.impgroup.orghttp://www.impgroup.org/paper_view.php?viewPaper=6870

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
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Language
  • de-DE
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Output format
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