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Developing New Services by Observing Customers - A Case Study at Scandinavian Airlines System (SAS)
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.ORCID iD: 0000-0001-8278-1442
1999 (English)In: the 5:th International Conference of the Decision Science Institute, 4-7 July, Athens GreeceArticle in journal (Refereed)
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1999.
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Business Administration
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Business Administration
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URN: urn:nbn:se:kau:diva-18280OAI: oai:DiVA.org:kau-18280DiVA: diva2:591910
Available from: 2013-01-21 Created: 2013-01-21 Last updated: 2014-12-11

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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Language
  • de-DE
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