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Customer Focused Service Development in Pratice-A case study at Scandinavian Airline System (SAS)
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.ORCID iD: 0000-0001-8278-1442
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
1998 (English)Conference paper, (Refereed)
Place, publisher, year, edition, pages
1998.
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-17966OAI: oai:DiVA.org:kau-17966DiVA: diva2:591585
Conference
Presented at QUIS 6, Norwalk, Conneticut, NY
Available from: 2013-01-21 Created: 2013-01-21 Last updated: 2014-12-11

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Gustafsson, AndersEdvardsson, Bo
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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
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