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Customer Complaints and Switching Behavior: A Study of relationship dynamics in a telecommunication company
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.ORCID iD: 0000-0003-2705-0836
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
2000 (English)Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
2000.
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-17954OAI: oai:DiVA.org:kau-17954DiVA: diva2:591573
Conference
8th International Colloquium in Relationship Marketing, Stockholm University School of Business and The marketing Technology center (MTC), Stockholm, Sweden, December 6-9, 2000
Available from: 2013-01-21 Created: 2013-01-21 Last updated: 2015-10-02Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
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