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A content analysis of complaints and compliments
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.ORCID iD: 0000-0002-7475-680X
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.ORCID iD: 0000-0003-2705-0836
2002 (English)Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
2002.
National Category
Business Administration Psychology
Research subject
Business Administration; Psychology
Identifiers
URN: urn:nbn:se:kau:diva-16519OAI: oai:DiVA.org:kau-16519DiVA: diva2:590108
Conference
9th annual Frontiers in Services conference, Maastricht University, Netherlands
Available from: 2013-01-21 Created: 2013-01-21 Last updated: 2015-10-05Bibliographically approved

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Friman, MargaretaEdvardsson, Bo

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CiteExportLink to record
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