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A Conceptual Model to Assess and Evaluate Use of a New ICT-based Service
2003 (English)Conference paper, (Refereed)
Abstract [en]

Assessing use is of vital importance for organizations selling and using ICT-based services. The purpose of this paper is to present a conceptual model to assess and evaluate individuals use of new ICT-based services. The model consists of three phases; pre-use, test and use. The concepts of utility and quality are discussed in relation to the three phases. When developing new services in a context highly influenced by information technology, assessment of ICT-based services has implications for individuals and organizations

Place, publisher, year, edition, pages
Madrid, Spain, 2003.
Keyword [en]
Assessment, Evaluation, User, ICT-based services, Utility, Quality
National Category
Information Systems
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:kau:diva-16516ISBN: 0954457730 (print)OAI: oai:DiVA.org:kau-16516DiVA: diva2:590105
Conference
Proceedings of the 10th European Conference on Information Technology Evaluation 2003, Madrid, Spain
Note

Distrubution: Kontakta författarna

Available from: 2013-01-21 Created: 2013-01-21 Last updated: 2013-01-21

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CiteExportLink to record
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Citation style
  • apa
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