Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
The road to happiness: Measuring Dutch car drivers’ satisfaction with travel
Utrecht University, The Netherlands.
University of Gothenburg, Sweden.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.ORCID iD: 0000-0002-6570-6181
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. (Samot - The service and market oriented research group)ORCID iD: 0000-0002-7475-680X
Show others and affiliations
2013 (English)In: Transport Policy, ISSN 0967-070X, Vol. 27, no May, 171-178 p.Article in journal (Refereed) Published
Abstract [en]

Recent research suggests that travellers’ anticipated trip utility may differ from the utility they actually experience when making the trip. This implies that it is important to investigate not only the factors underlying trip decision making, but also the actual experience of the trip. To that end, this paper presents an empirical test of the satisfaction with travel scale (STS) that was developed to measure travellers’ satisfaction with travel. STS measures travel satisfaction in terms of two affective (positive activation versus negative de-activation and positive de-activation versus negative activation) and one cognitive dimension. The STS was applied in the Netherlands in a survey of car users. The results suggest that the reliability of the measurement scales is satisfactory to good, and that they are indicative of an overarching concept of travel satisfaction. Regression analyses carried out with the three STS dimensions as dependent variables show that STS is influenced by experienced traffic safety, annoyance with other road users, the trip being tiring, being distracted by billboards, and lack of freedom to choose speed and lane. In addition, travel purpose and personal characteristics play a role. Overall, the findings provide support for the validity of the STS as a tool to measure satisfaction with travel. It is concluded that using tools such as STS may provide relevant insights into how qualitative and design-related factors influence the attractiveness of trips made by car or other travel modes.

Place, publisher, year, edition, pages
2013. Vol. 27, no May, 171-178 p.
Keyword [en]
Well-being, Travel satisfaction, Car, Road characteristics, Traffic
National Category
Social Sciences
Research subject
Psychology
Identifiers
URN: urn:nbn:se:kau:diva-16192DOI: 10.1016/j.tranpol.2012.12.006ISI: 000319092400019OAI: oai:DiVA.org:kau-16192DiVA: diva2:578251
Available from: 2012-12-17 Created: 2012-12-17 Last updated: 2015-08-31Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full text

Search in DiVA

By author/editor
Olsson, E LarsFriman, Margareta
By organisation
Service Research Center
In the same journal
Transport Policy
Social Sciences

Search outside of DiVA

GoogleGoogle Scholar

Altmetric score

Total: 143 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf