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Patients’ view of the quality of psychiatric out-patient care
Centre for Rehabilitation Research, Örebro University.
Swedish Institute for Health Sciences, Lund University.
Karlstad University, Faculty of Social and Life Sciences, Department of Nursing.
Psychiatric Research Centre, Örebro County Council.
2012 (English)In: Journal of Psychiatric and Mental Health Nursing, ISSN 1351-0126, E-ISSN 1365-2850, Vol. 19, no 7, 629-637 p.Article in journal (Refereed) Published
Abstract [en]

The influence of demographic characteristics on patients' ratings of the quality of psychiatric outpatient care has been given little attention in research. The aim of the present study is to elucidate the quality of psychiatric care among outpatients and investigate demographic and clinical factors associated with the way in which this quality is perceived. A sample of 1340 outpatients from 15 general adult psychiatric clinics in Sweden completed the quality in psychiatric care-out-patient (QPC-OP), with a response rate of 71%. The patients' highest ratings were for Encounter; the lowest were for discharge. Most notably, quality of care was rated higher by women, older people, those with a partner, those with a lower educational level and those who were gainfully employed. In regard to visits to the clinic, higher quality of care was associated with shorter waiting time, better information and fewer professions encounters. Older people and those gainfully employed reported better mental health. Thus the QPC-OP was associated with both demographic and clinical factors. In particular, 'wanting to come back to the clinic' was the single strongest predictor of quality.

Place, publisher, year, edition, pages
Oxford, Boston: Blackwell Publishing, 2012. Vol. 19, no 7, 629-637 p.
Keyword [en]
instrument; mental health; outpatient psychiatry; professions met; quality of care; socio-demographic data
National Category
Medical and Health Sciences
Research subject
Nursing Science
Identifiers
URN: urn:nbn:se:kau:diva-16038DOI: 10.1111/j.1365-2850.2012.01899.xISI: 000306856600008PubMedID: 22385022OAI: oai:DiVA.org:kau-16038DiVA: diva2:573571
Available from: 2012-12-02 Created: 2012-12-02 Last updated: 2014-12-08Bibliographically approved

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Publisher's full textPubMedhttp://www.ncbi.nlm.nih.gov/pubmed/22385022http://onlinelibrary.wiley.com/doi/10.1111/j.1365-2850.2012.01899.x/full

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
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  • Other locale
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Output format
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