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La gestion des émotions dans les opération en faveur de la paix
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
2011 (French)In: L'Année sociologique, ISSN 0066-2399, E-ISSN 1969-6760, Vol. 61, no 2, 407-430 p.Article in journal (Refereed) Published
Abstract [fr]

C et article aborde les diverses facettes de la gestion des émotions et de ses exigences au travers d’une étude qualitative portant sur les troupes suédoises déployées dans le cadre d’opérations en faveur de la paix, pour l’essentiel au Kosovo et au Libéria. Il s’éloigne des traditions de recherche établies en sociologie des émotions.

L’analyse des données recueillies s’y réfère en effet à la typologie élaborée par Bolton (2005) à propos des émotions au travail. Cette typologie offre un cadre pluridimensionnel mettant en évidence la façon dont les règles de gestion du sentiment qui émanent de l’organisation, de la profession et de la société influent sur la motivation, l’identité professionnelle, l’efficacité et la manière de servir. L’étude valide une double hypothèse, la typologie de Bolton révèle certains aspects jusque-là restés dans l’ombre des contraintes qui pèsent en la matière sur les acteurs militaires des opérations en faveur de la paix ; les exigences de la gestion émotionnelle sont plus aiguës dans ce cadre d’activité que dans ceux dont a traité jusqu’ici la littérature.

 

Abstract [en]

This article focuses on the multifaceted demands for emotion management in Peace Support Operations (pso) as revealed by a qualitative study of Swedish troops serving primarily in Kosovo and Liberia.

With departure in emotion sociology, the data is analyzed with reference to a typology on work place emotion elaborated by Bolton (2005). The typology offers a multifaceted framework highlighting how the existence of organizational, professional and social “feeling rules” influence the employee’s motivation, professional identity and performance. It is argued that Bolton’s typology sheds new light on the emotional demands of military peace support operations, but also that the need for emotion management herein is much greater than in organizations referred to in former research.

Place, publisher, year, edition, pages
Paris: Presses Universitaires de France, 2011. Vol. 61, no 2, 407-430 p.
Keyword [fr]
Conflits de basse intensité ; Gestion des émotions ; Opérations en faveur de la paix ; Suède ; Stress du déploiement à l’étranger.
National Category
Social Sciences
Research subject
Sociology
Identifiers
URN: urn:nbn:se:kau:diva-15239OAI: oai:DiVA.org:kau-15239DiVA: diva2:561962
Note

Den engelska versionen ingår även i avhandlingen;

Emotion matters - Emotion management in Swedish Peace Support Operations

Available from: 2012-10-22 Created: 2012-10-22 Last updated: 2015-12-30Bibliographically approved
In thesis
1. Emotion matters: Emotion management in Swedish Peace Support Operations
Open this publication in new window or tab >>Emotion matters: Emotion management in Swedish Peace Support Operations
2012 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The thesis makes an overall contribution to the qualitative research on soldiers’ experiences from service primarily in low-intensity mission areas, this operational environment being placed within a framework of emotion sociology. The central argument put forward states that even on this type of mission the emotional demands are considerable, and that the need for emotional management in Peace Support Operations (PSO) should therefore generally follow other demarcations than the formal military divisions of high and low intensity conflicts respectively. In contrast to the prevalent view stating that the successful soldier is someone with emotional control in the sense that he ‘lacks’ feeling towards what he is doing, this thesis argues that soldiers’ emotion management work when choosing, modelling, managing, and displaying the ‘right’ emotional expression is what it takes to get the job done. Further, the thesis argues that emotion management demands are not restricted to the tour of service. Returning home often involves feeling both cognitively and emotionally disorientated, even if the mission has been militarily quite uneventful. A new theoretical concept, Post-Deployment Disorientation (PDD), is introduced to explain and highlight the origin of these feelings. PDD is not a diagnosis, however, but a term reserved for a phenomenon invisible in statistics that likely confronts the majority of Swedish soldiers on return.

The thesis comprises four essays and draws on qualitative data collected mainly from soldiers deployed to Kosovo and Liberia in 2006/2007. Two of the essays also include data from Afghanistan. Jointly, the four essays help us understand that from an emotion management perspective, serving abroad is both a varied and challenging experience. Nevertheless, the informants seem to muddle through many difficulties and the study broadly confirms Bolton’s (2005) accounts of the multi-talented emotional actor, who is quite capable of handling contradiction while negotiating feeling rules. However, this does not mean an adjustment with negligible effort or without substantial emotional costs.

Place, publisher, year, edition, pages
Karlstad: Karlstads universitet, 2012. 74 p.
Series
Karlstad University Studies, ISSN 1403-8099 ; 2012:47
Keyword
Peace Support Operations, emotion management, low-intensity conflict areas, Sweden
National Category
Social Sciences
Research subject
Working Life Science
Identifiers
urn:nbn:se:kau:diva-15074 (URN)2012:47 (Local ID)978-91-7063-454-3 (ISBN)2012:47 (Archive number)2012:47 (OAI)
Public defence
2012-11-23, Andersalen, 11D121, Karlstads Universitet, Karlstad, 13:00 (Swedish)
Opponent
Supervisors
Available from: 2012-11-13 Created: 2012-10-02 Last updated: 2014-05-20Bibliographically approved

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