Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Facebook usage in government: A case study of information content
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. (Centrum för HumanIT)ORCID iD: 0000-0002-6227-1784
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. (Informatik och Projektledning)
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. (Informatik och Projektledning)
2012 (English)In: AMCIS 2012 Proceedings. Paper 11, Atlanta: Association for Information Systems , 2012Conference paper, (Refereed)
Abstract [en]

Social media is making its way into government agencies as a medium for citizen communication. A recent survey suggests that almost half of the population in Sweden uses Facebook. Consequently, government agencies such as municipalities have started adopting Facebook to ‘be where the users are’. Facebook offers new opportunities for rapid dissemination of information and dialogue with the public that may lead to greater transparency and increased e-democracy. However, relatively few studies exist that have examined the actual content in governments’ Facebook pages. In this exploratory case study of a Swedish municipality’s Facebook page, several categories of information posted on the Facebook wall are identified. While the municipality uses the wall primarily for marketing events, the public members display a diverse usage including requests for information or services, reports of service failure, and making complaints. Both parties also use the wall for community building.

Place, publisher, year, edition, pages
Atlanta: Association for Information Systems , 2012.
Keyword [en]
social networking services (SNSs), Facebook usage, government, Government 2.0, information content
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:kau:diva-14801ISBN: 978-0-615-66346-3 (print)OAI: oai:DiVA.org:kau-14801DiVA: diva2:552643
Conference
18th Americas Conference on Information Systems, Seattle, Washington August 9-11, 2012
Available from: 2012-09-14 Created: 2012-09-14 Last updated: 2015-11-05Bibliographically approved

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Magnusson, MonikaBellström, PeterThorén, Claes
By organisation
Department of Information Systems and Project Management
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar

Total: 306 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf