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A capability perspective on service business development in small and medium-sized suppliers
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.ORCID iD: 0000-0003-2705-0836
2012 (English)In: Scandinavian Journal of Management, ISSN 0956-5221Article in journal (Refereed) Published
Abstract [en]

Existing research suggests three theoretical pathways for service business development. The first pathway involves incremental enhancement of relational value for existing supplier–buyer relationships (Alpha). The second pathway captures financial value-seeking behavior in existing and new supplier–buyer relationships (Beta). The third pathway is a radical leap toward a new value constellation downstream in the value chain (Gamma). Our main research question aims at the exploration of these three pathways with respect to small and medium-sized suppliers. The research design is based on an exploratory study and an in-depth study. The exploratory study was able to replicate these three pathways in the empirical context of small and medium-sized suppliers. The in-depth study explores and describes co-evolvement of the dynamic and operational capabilities of each pathway. The results provide testable propositions that can be used to guide future research. The paper offers a comprehensive framework that will assist researchers in the conceptualization of paths for service business development and in the operationalization of capabilities. For managers, its value lies in a description of the capabilities needed to achieve an incremental enhancement of relational value in existing supplier–buyer relationships (Alpha), financial value-seeking behavior in existing and new supplier–buyer relationships (Beta), and radical leaps into new value constellations downstream in the value chain (Gamma).

Place, publisher, year, edition, pages
2012.
Keyword [en]
Service business development, System suppliers, Dynamic capabilities, Operational capabilities, Manufacturing industry, Supplier–buyer relationship
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:kau:diva-14493DOI: 10.1016/j.scaman.2012.07.001ISI: 000310041400005OAI: oai:DiVA.org:kau-14493DiVA: diva2:544340
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xAvailable from: 2012-08-14 Created: 2012-08-14 Last updated: 2015-05-27Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
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