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Imapct of Business Process Reengineering(BPR) On Customer Satisfaction, Employee Empoerment and Service Quality: Case Study On Commercial Bank Of Ethiopia
Eshetu, Messay Shiibre
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
Kebede, Semahegn Woldesemaet
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
2012 (English)
Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE credits
Student thesis
Place, publisher, year, edition, pages
2012. , p. 64
Series
Karlstad University Studies, ISSN 1403-8099
Keywords [en]
CUSTOMER SATISFACTION, EMPLOYEE EMPOWERMENT AND SERVICE QUALITY
National Category
Business Administration
Identifiers
URN:
urn:nbn:se:kau:diva-14244
Local ID: FEK D-98
OAI: oai:DiVA.org:kau-14244
DiVA, id:
diva2:540046
Subject / course
Business Administration
Presentation
, karlstad university, Karlstad (English)
Uppsok
Social and Behavioural Science, Law
Supervisors
Rosenberg, Kerstin
Karlstad University, Faculty of Arts and Education, Department of Culture and Gender studies.
Examiners
Nordlund, Bo
Karlstad University, Faculty of Economic Sciences, Communication and IT.
Available from:
2012-07-12
Created:
2012-07-06
Last updated:
2012-07-12
Bibliographically approved
Open Access in DiVA
CUSTOMER SATISFACTION, EMPLOYEE EMPOWERMENT AND SERVICE QUALITY
(856 kB)
12491 downloads
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FULLTEXT01.pdf
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Eshetu, Messay Shiibre
Kebede, Semahegn Woldesemaet
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http://kau.diva-portal.org/smash/record.jsf?pid=diva2:540046
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ieee
modern-language-association-8th-edition
vancouver
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ieee
modern-language-association-8th-edition
vancouver
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nn-NO
nn-NB
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