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How in-vehicle activities affect work commuters’ satisfaction with public transport.
Karlstad University, Faculty of Economic Sciences, Communication and IT. (Samot - The service and market oriented research group)
Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.ORCID iD: 0000-0002-6570-6181
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2012 (English)In: Journal of Transport Geography, ISSN 0966-6923, Vol. 24, 215-222 p.Article in journal (Refereed) Published
Abstract [en]

Research has recently questioned the commonly held opinion that travel time is valued as negative, arguing that engagement inactivities during travel may make these trips more enjoyable or productive. Satisfactionwith travel has to date been assessed using utility-based models or measures of productivity of the trip. The present study is the first to assess the influence of activities performed during travel on publictransport users’ subjective well-being. To this end, a survey was conducted in Sweden in 2010 in which activities during the work commute by publictransport were recorded and subjective well-being during travel was measured retrospectively using the Satisfactionwith Travel Scale (STS). Results show that talking to other passengers has the strongest positive effect on STS, whereas activities related to entertainment and relaxation lead to lower STS, possibly since engaging in these activities reflect unsuccessful attempts to abate boredom. In addition, it is found that activities during travel may have a more positive effect on the commute back home, suggesting that the mindset related to the destination influences travel satisfaction.

Place, publisher, year, edition, pages
2012. Vol. 24, 215-222 p.
Keyword [en]
Subjective well-being, Travel satisfaction, Public transport, Activities
National Category
Social Sciences
Research subject
Psychology
Identifiers
URN: urn:nbn:se:kau:diva-13282DOI: 10.1016/j.jtrangeo.2012.02.007ISI: 000309493500020OAI: oai:DiVA.org:kau-13282DiVA: diva2:525454
Available from: 2012-05-08 Created: 2012-05-08 Last updated: 2015-08-31Bibliographically approved

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Friman, MargaretaGärling, TommyOlsson, E Lars
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