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Practice Research Design: a Channel to the Meaning of BPM Maturity in Government
Karlstad University, Faculty of Economic Sciences, Communication and IT. (Informatik och Projektledning)ORCID iD: 0000-0002-4468-7524
2011 (English)In: International and Inter-disciplinary Workshop on Practice Research, Linköpings universitet , 2011Conference paper, (Refereed)
Abstract [en]

This paper describes a practice research design for studying the practical meaning of business process management (BPM) maturity in municipalities within a university course. The course design enables the identification of practitioners’ ‘questions’ (needed knowledge in BPM), actions and business issues (problematic situations). Applications from practitioners’ everyday work are used as case studies in course assignments. Thereby, it will be possible to collect empirical data to be used in the research, as well as to collect, answers and provide discussions that will give useful perspectives,concepts and methods contributing to changes (interventions) in the local practice. Moreover, it will be possible to conduct practical inquiries to develop a general knowledge of practical relevance and usefulness among course participants. The practitioners are interested in the same practical scope, i.e.BPM initiatives with process mapping as the first step. In the course a generic process methodology (the PoP model) serves as a knowledge transfer from ten local practices and is improved upon the course participants as a joint result of the knowledge development and a general practice contribution. The model can be adjusted by each practitioner’s own business context in use and thus is in everyone’s interest to share lessons learned.

Place, publisher, year, edition, pages
Linköpings universitet , 2011.
Keyword [en]
practice research, co-production, business process maturity
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:kau:diva-12859OAI: oai:DiVA.org:kau-12859DiVA: diva2:514604
Conference
International Workshop on Practice Research in Helsinki, June 8, 2011
Available from: 2012-04-10 Created: 2012-04-10 Last updated: 2014-10-15Bibliographically approved

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http://www.vits.org/uploads/PracticeResearch2011/final_MTC.pdf

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Christiansson, Marie-Therese
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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
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  • en-US
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  • nn-NO
  • nn-NB
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