Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Kvalitet i livslånga tjänsterelationer: Svenska kyrkan ur tjänsteteoretiskt och religionssociologiskt perspektiv
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.ORCID iD: 0000-0002-4067-4603
2000 (Swedish)Doctoral thesis, monograph (Other academic)
Abstract [en]

The aim of this thesis is to clarify the social mechanisms that affect people’s relationships with the Church of Sweden. Interest is primarily focused on the majority of the Swedish population who belong to the Church of Sweden, but who rarely make use of its services. This aim is accomplished in two ways. Firstly through a study of the ways in which church members understand and evaluate their relationships to the church and the services provided by the church, which they have made use of.  Secondly through applying and testing service theoretical concepts in the church context, and relating this to sociological theory of religion. This is discussed on three levels. On a societal macro level changes in religion are discussed as part of the general changes from agricultural via industrial to a service society. On an organisational mezzo level the Church of Sweden is analysed as a service-providing organisation. The micro level is analysed through a qualitative interview study with 29 strategically chosen individuals.

The theoretical analysis and empirical results show that the relationship between individuals and the Church of Sweden can be interpreted as a lifelong service relationship. The individual uses the services of the church on few, but from the perspective of the individual’s lifetime, meaningful occasions. The perceived quality in these service meetings interacts with the perceived quality in the lifelong relationship with the church. Even the church relationship itself can be understood as a value creating service through the fact that it mediates relationships to collective and transcendental values and thereby provides security and a sense of coherence.

Place, publisher, year, edition, pages
Karlstad: Karlstads universitet, 2000. , 350 p.
Series
Karlstad University Studies, ISSN 1403-8099 ; 2000:3
Keyword [en]
Church of Sweden, critical incident, customer, individualism, lifelong, lifetime perspective, logic, paradigm, producer, quality, relationship, religion, secularisation, service, service society, social mechanism, values.
National Category
Religious Studies
Research subject
Religious Studies and Theology
Identifiers
URN: urn:nbn:se:kau:diva-12545ISBN: 91-89422-07-4 (print)OAI: oai:DiVA.org:kau-12545DiVA: diva2:512189
Projects
Från statskyrka till fri folkkyrka - en religionssociologisk, tjänsteteoretisk och teologisk analys inför förändrade relationer mellan Svenska kyrkan och staten år 2000
Available from: 2012-04-23 Created: 2012-03-26 Last updated: 2014-12-30Bibliographically approved

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Pettersson, Per
By organisation
Service Research Center
Religious Studies

Search outside of DiVA

GoogleGoogle Scholar

Total: 103 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf