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Management Conditions Influencing the Successful Outcome of IS Outsourcing
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
2009 (English)In: / [ed] Remenyi, D, 2009Conference paper, (Refereed)
Abstract

This research paper contributes to the existing literature on information systems (IS) outsourcing and IS outsourcing relationships by studying the successful outcome of IS outsourcing using a relationship perspective. The research study focuses the exploration of management conditions influencing the successful outcome of IS outsourcing. The purpose chosen and addressed is to describe and explain management conditions influencing the successful outcome of IS outsourcing using a relationship per-spective. Relationship perspective is in this research study constituted of the client firm and the IS supp-lier firm and their actors involved in IS outsourcing. To approach the purpose, a literature review study is conducted. The literature review study includes three theoretical fields: Information Systems, Industrial marketing and IS outsourcing. The combination of several theories increases the possibility to obtain a better understanding of management conditions influencing the successful outcome of IS outsourcing.



As a result of the literature review study, management conditions influencing the successful outcome of IS outsourcing are identified. The conditions concern the management of IS outsourcing and the clientIS supplier relationship. More precisely, management of IS outsourcing involves management related to the contract, finance, performance, time and quality. Know¬ledge management, resource management, team building and working relation¬ship management are management conditions related to the clientIS sup-plier relationship. The degree of management depends on, for example, the special case of IS outsourcing (e.g. IS offshoring, IS nearshoring) and the IS activity outsourced.



The management conditions identified are a result of their potential for describing and explaining the su-ccessful outcome of IS outsourcing from a relationship perspective. The management conditions are believed to support managers during the design and implementation of IS outsourcing

Place, publisher, year, edition, pages
2009.
Keyword [en]
IS outsourcing, clientIS supplier relationship, management conditions, successful outcome, literature review
National Category
Information Systems
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:kau:diva-11163ISBN: 9781906638443 (print)OAI: oai:DiVA.org:kau-11163DiVA: diva2:494732
Conference
Proceedings of the 3rd European Conference on Information Management and Evaluation (ECIME 2009), September 17-18, Gothenburg, Sweden
Available from: 2012-02-08 Created: 2012-02-08 Last updated: 2013-06-12Bibliographically approved

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  • apa
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