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A Common Process Model to Improve eService Solutions: the Municipality Case
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.ORCID iD: 0000-0002-4468-7524
2011 (English)In: Proceedings of the 11th European Conference on e-Government / [ed] Eds. Maja Klun, Mitja Decman, Tina JukicĀ“, Ljubljana, Slovenia: Academic Conferences Limited, 2011, 149-157 p.Conference paper, (Refereed)
Abstract [en]

This paper describe a model for working on business processes as a result of a co-production between Karlstad University and Karlstad municipality, in the Smart Cities project focusing on eGovernment and eServices in the North Sea Region Programme of the European Union. The co-production began in February 2009 with an action research approach to develop a Common Process Model (a light-weight process methodology) to support the municipality in thinking, describing and improving business processes in a uniform, focused and reflective way. The co-production process was based on a close relationship, openness and willingness to learn and share in a large number of informal meetings, workshops, structured and unstructured interviews, as well as working together with analysis and outcomes of the project. The contribution of this paper is to present the building blocks in a Common Process Model and their implications in eService development. At the core of the process methodology is a set of values, concepts, a modelling structure, roles, directives, guidelines and templates to be able to identify, measure and improve business processes and eService solutions.

Place, publisher, year, edition, pages
Ljubljana, Slovenia: Academic Conferences Limited, 2011. 149-157 p.
Keyword [en]
co-production, lightweight process methodology, eGovernment, e-Service
National Category
Information Systems
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:kau:diva-10921ISI: 000300256400018ISBN: 978-1-908272-00-3 (print)OAI: oai:DiVA.org:kau-10921DiVA: diva2:494480
Conference
11th European Conference on eGoverment-ECEG 2011 Ljubliana Slovenia 16-17 juni
Available from: 2012-02-08 Created: 2012-02-08 Last updated: 2016-08-12Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
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  • nn-NO
  • nn-NB
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  • Other locale
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Output format
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