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Complex service recovery processes: how to avoid triple deviation
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.ORCID iD: 0000-0003-2705-0836
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Hedmark Univ Coll, Elverum, Norway.ORCID iD: 0000-0002-5605-9285
2011 (English)In: Managing Service Quality, ISSN 0960-4529, E-ISSN 1758-8030, Vol. 21, no 4, 331-349 p.Article in journal (Refereed) Published
Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2011. Vol. 21, no 4, 331-349 p.
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Business Administration
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Business Administration
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URN: urn:nbn:se:kau:diva-10902DOI: 10.1108/09604521111146234ISI: 000293987700002OAI: oai:DiVA.org:kau-10902DiVA: diva2:494461
Available from: 2012-02-08 Created: 2012-02-08 Last updated: 2016-09-22Bibliographically approved

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