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Dealing with customer misbehavior: the role of practical judgment in service provision
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.ORCID iD: 0000-0002-2711-7626
Borås universitet.
2009 (English)Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
2009.
National Category
Business Administration Work Sciences
Research subject
Business Administration; Working Life Science
Identifiers
URN: urn:nbn:se:kau:diva-10074OAI: oai:DiVA.org:kau-10074DiVA: diva2:493592
Conference
Quality in Services Symposium, QUIS 11, Wolfsburg, Germany, June 11-14, 2009
Available from: 2012-02-08 Created: 2012-02-08 Last updated: 2014-12-11Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
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  • en-GB
  • en-US
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