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ISO 14001 as a driving force for sustainable development and value creation
Karlstad University, Division for Business and Economics, Service Research Center.
Karlstad University, Division for Business and Economics, Service Research Center.
2007 (English)In: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 19, no 5, 468-482 p.Article in journal (Refereed) Published
Abstract [en]

Purpose – The aim of this paper is to examine whether the process of organisational change inimplementing the environmental quality standard ISO 14001 can act as a driving force for sustainabledevelopment (SD) and value creation.

Design/methodology/approach – The paper first presents an analysis of the concepts of: the ISO14000 environmental management system (EMS); SD; values-based value creation; and service quality.These concepts are then applied in a case study of organisational change at Flu¨gger AB (Sweden), acompany that has undergone a comprehensive transformation process based on ISO 14001 over aperiod of more than ten years.

Findings – The study reveals that ISO 14001 certification can be used as an active tool for promotingcomprehensive organisational changes leading to SD and value creation.

Research limitations/implications – The single case-study design of the present research doesnot enable empirical generalisations to be made. Future research in this area should focus ongeneralising the present findings by studying the development and integration of values-basedthinking in other empirical settings.

Practical implications – The study provides useful insights into the successful adoption of ISO14000 EMS as an active tool for SD and value creation.

Originality/value – The paper makes an original contribution to the study of holistic organisationalchange by explicitly linking the adoption of an EMS with values-based thinking and sustainability.

Place, publisher, year, edition, pages
2007. Vol. 19, no 5, 468-482 p.
Keyword [en]
Environmental management, Sustainable development, Quality standards, Corporate social responsibility, Organizational change, Sweden
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-5239DOI: 10.1108/09544780710817883OAI: oai:DiVA.org:kau-5239DiVA: diva2:292888
Available from: 2010-02-10 Created: 2010-02-10 Last updated: 2011-12-21Bibliographically approved
In thesis
1. Corporate Social Responsibility for Sustainable Service Dominant Logic
Open this publication in new window or tab >>Corporate Social Responsibility for Sustainable Service Dominant Logic
2010 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The process of globalization over the past five decades has given impetus to drivensustainability and related thinking in business. It is also observed that there areunprecedented trends in corporate strategy towards sustainable thinking - the emergenceof sustainability as corporate strategy and the concern of business for ecology and society.This forces companies to rethink their standard business models and increase theirinterest in innovating products and services based on the challenges of global sustainabledevelopment. The pressure from external stakeholders, mainly non-governmentalorganizations (NGOs), as drivers of change may also contribute strongly to thisendeavour. This substantial change pressure clearly reflects companies’ recognition of themounting pressures for social responsibility and governance. The overall aim of this thesisis to describe and understand how social responsibility and value-creation of customers’influence the overall service quality of companies in developing a sustainable servicebusiness.

The theoretical and conceptual frame of reference finds its stimulation from the researchin sustainable development – corporate social responsibility, service research and qualitymanagement. In this way it attempts to bridge the gap between business and socialresponsibility. Theoretically and conceptually, the thesis amalgamates sustainabilitythinking and the service logic. Here, value creation and co-creation of Service DominantLogic (S-D logic) approach expands to integrate the values based approach of CorporateSocial Responsibility (CSR) in management thinking and have created the prevailingbusiness practices and service quality (SQ) improvement. This thesis is a compilation offive different papers that follow an interpretative case study approach. The empiricalstudy developed from the cases of multinational companies, small and mediumenterprises, smallholders and NGOs.

In this thesis, ‘Sustainable Service Dominant Logic’ (SSDL) was labelled to argue thatvalue-based co-creation of the S-D logic framework can be used to create values-basedservices for sustainable business by examining the link between CSR and S-D logic basedon value, values and service quality for sustainable business. This is this thesis’scontribution to the ongoing discussion of the paradigm shift in service research. Theframework is of the integration of CSR thinking into service business to create sustainablebusiness thinking. This signifies the new thinking of incorporating different managementsystems in creating the organizational change process, sustainability and finally SQimprovement. This counters the critique against S-D logic by expanding the societal andethical dimensions by using CSR, and showing real business cases. This depends on theintegration of different change pressures for value creation, whether related to economicand social resource integration. This involves the shift of the focus of managerial controlfrom a preoccupation with financial issues to a wider awareness of CSR thinking. Theseissues are also explored by demonstrating, based on cases, how the adoption of thisperspective can also enable the Base of the Pyramid (BoP) framework to become animportant aspect of value creation. Finally, the paradigm shift can be generalized to newthinking in S-D logic and the social responsibility of businesses as the major phenomenonof the changing and globalizing business environment; time for the CSR framework to permeate S-D logic.

Place, publisher, year, edition, pages
Karlstad: Karlstads universitet, 2010. 206 p.
Series
Karlstad University Studies, ISSN 1403-8099 ; 2010:10
Keyword
Corporate Social Responsibility (CSR); Service-Dominant Logic (S-D logic); Service Quality (SQ); Business Case; Non-Governmental Organizations (NGOs); Sustainable Service-Dominant Logic (SSDL)
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-5479 (URN)978-91-7063-296-9  (ISBN)
Public defence
2010-04-28, Agardhsalen - 11D257, Karltad University, SE-651 88 Karlstad SWEDEN, Karlstad, 13:15 (English)
Opponent
Supervisors
Available from: 2010-04-27 Created: 2010-03-19 Last updated: 2011-11-02Bibliographically approved

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Citation style
  • apa
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