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Enhancing customer experience in digital servitization: The impact of service-dominant logic
Åkesson, Maria
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
ORCID iD:
0000-0001-9751-6000
Löfberg, Nina
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Vrije Universiteit Brussel, Belgium.
Tronvoll, Bård
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). CREDS - Center for Digitalization and Sustainability, Inland Norway University of Applied Sciences, Norway.
ORCID iD:
0000-0002-5605-9285
2025 (English)
In:
Handbook of Service Experience / [ed] Per Kristensson; Lars Witell; Mohamed Zaki, Edward Elgar Publishing, 2025, p. 119-129
Chapter in book (Other academic)
Place, publisher, year, edition, pages
Edward Elgar Publishing, 2025. p. 119-129
National Category
Economics and Business
Research subject
Business Administration
Identifiers
URN:
urn:nbn:se:kau:diva-104175
Scopus ID:
2-s2.0-105003210741
ISBN:
9781035300198 (print)
ISBN:
9781035300181 (print)
OAI: oai:DiVA.org:kau-104175
DiVA, id:
diva2:1955914
Available from:
2025-05-02
Created:
2025-05-02
Last updated:
2025-05-02
Bibliographically approved
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Scopus
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Åkesson, Maria
Löfberg, Nina
Tronvoll, Bård
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Löfberg, Nina
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