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Platform Stories: The Role of Ideological Narratives in the Development of a Tourism Sharing Business Model
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Service Research Center, Karlstad University, 651 88 Karlstad, Sweden.ORCID iD: 0000-0002-8935-5072
Department of Communication, Lund University, 251 08 Helsingborg, Sweden.ORCID iD: 0000-0002-0052-4045
2025 (English)In: Tourism and Hospitality, E-ISSN 2673-5768, Vol. 6, no 2Article in journal (Refereed) Published
Abstract [en]

This article explores the development process of a sharing platform in the tourism industry, drawing on a longitudinal case study of a sharing-based business in adventure tourism in Sweden. The purpose is to explore how sharing business models emerge through processes of ideological narration—the strategic use of stories to shape and sustain a business. Over a two-year period, empirical data were collected through in-depth interviews, participant observations, and document study. The findings suggest that sharing business models are developed in processes of ideological narration designed to attract labour, capital, and users to a digital platform. Four master narratives are identified—sharing, sustainability, shared identity, and profit-making—narratives grounded in conflicting ideological logics. The dominance of these narratives shifts over time, reflecting different priorities and challenges encountered at various stages of a sharing business model’s development. This dynamic highlights the fluid and multi-faceted nature of narratives in shaping and sustaining sharing businesses in the tourism industry.

Place, publisher, year, edition, pages
Basel: MDPI, 2025. Vol. 6, no 2
Keywords [en]
sharing business models; digital platforms; ideological narratives; tourism businesses
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-104002DOI: 10.3390/tourhosp6020062OAI: oai:DiVA.org:kau-104002DiVA, id: diva2:1953268
Funder
The R&D Fund of the Swedish Tourism & Hospitality Industry (BFUF), 2016-190Available from: 2025-04-18 Created: 2025-04-18 Last updated: 2025-04-18

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CiteExportLink to record
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  • apa
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  • Other style
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