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Digital ethnography: Understanding platform labour from within
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Geography, Media and Communication (from 2013).ORCID iD: 0000-0001-7394-2646
2023 (English)In: Methodological Approaches for Workplace Research and Management / [ed] Chiara Tagliaro; Marko Orel; Ying Hua, Routledge, 2023, p. 54-69Chapter in book (Refereed)
Abstract [en]

The main aim of this chapter is to demonstrate the substantial potential of ethnography in the study of professional groups in the digital economy. Drawing on the case of a Norwegian software firm developing business intelligence software for oil and gas corporations, this chapter assesses how digital methods can strengthen ethnographic research into platform labour. The investigation into said firm illustrates how participant observation can be integrated with the digital methods walkthrough and computational network analysis. The proposed approach to workplace research is grounded in collecting ethnographic data within the physical settings of open-plan offices and retrieving natively digital data from platforms. Based on evidence from the case study of the Norwegian software firm, I suggest that combining ethnographic fieldwork with digital methods can bridge the hermeneutical gap between the subjective meanings employees attribute to their skilled practices and the meanings coded into platform affordances, allowing workplace researchers to design holistic projects for the study of Internet-saturated professions. The ethnographic research into software production implies that workplace researchers should establish, and adhere to, high ethical standards to protect the identities and interests of employees

Place, publisher, year, edition, pages
Routledge, 2023. p. 54-69
National Category
Social Anthropology Media Studies
Research subject
Media and Communication Studies
Identifiers
URN: urn:nbn:se:kau:diva-97003DOI: 10.1201/9781003289845-4Scopus ID: 2-s2.0-85172328047OAI: oai:DiVA.org:kau-97003DiVA, id: diva2:1804454
Available from: 2023-10-12 Created: 2023-10-12 Last updated: 2023-10-30Bibliographically approved

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Ritter, Christian

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
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