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The Palgrave Handbook of Service Management
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0003-2705-0836
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0002-5605-9285
2022 (English)Collection (editor) (Other academic)
Abstract [en]

his handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research. 

Place, publisher, year, edition, pages
Palgrave Macmillan, 2022, 1st. , p. 1012
Keywords [en]
Healthcare, innovation, Quality Management, Service innovation, Service operations, Service system, transformation
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-94919DOI: 10.1007/978-3-030-91828-6Scopus ID: 2-s2.0-85159413965ISBN: 978-3-030-91827-9 (print)ISBN: 978-3-030-91828-6 (electronic)OAI: oai:DiVA.org:kau-94919DiVA, id: diva2:1760157
Available from: 2023-05-29 Created: 2023-05-29 Last updated: 2023-05-29Bibliographically approved

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Edvardsson, BoTronvoll, Bård

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Citation style
  • apa
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  • de-DE
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  • nn-NB
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  • Other locale
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Output format
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