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Smart sensing technology and self-adjustment in service systems through value co-creation routine dynamics
University of Naples Federico II, ITA.
VTT Technical Research Centre of Finland Ltd, FIN; Tampere University, FIN.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0003-2705-0836
EGADE Business School, MEX.
2023 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 159, article id 113737Article in journal (Refereed) Published
Abstract [en]

Self-adjustment processes are crucial for ensuring service system viability in the light of emerging adoption of digital technologies that shape value co-creation. This article offers a novel conceptualization of self-adjustment to explain the process that a service system performs to adapt to changing conditions to remain viable or improve the system’s viability. In doing this, we draw on service-dominant logic and routine dynamics theory and zoom in on how self-adjustment emerges in value co-creation routines. We show the usefulness of our conceptualization in a case of an elderly care home that introduced smart sensing technology, which triggered self-adjustments in that service system through value co-creation routines. The case study explicates the deployment of self-adjustment when sensing solutions become integrated with other resources and applied by engaged actors as resources-in-use, creating novel value co-creation outcomes. It is argued that routine dynamics contribute to self-adjustment by initiating processes whereby the involved actors’ schemas, resources, and value co-creation performances become integrated and aligned after the technological change. 

Place, publisher, year, edition, pages
Elsevier, 2023. Vol. 159, article id 113737
Keywords [en]
Routine dynamics, Self-adjustment, Service system, Smart sensing technology, Value co-creation, Viability
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-93852DOI: 10.1016/j.jbusres.2023.113737ISI: 000942542400001Scopus ID: 2-s2.0-85147991835OAI: oai:DiVA.org:kau-93852DiVA, id: diva2:1741707
Available from: 2023-03-06 Created: 2023-03-06 Last updated: 2023-03-27Bibliographically approved

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Edvardsson, Bo

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
  • html
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