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Challenges in implementing digital assistive technology in municipal healthcare
Högskolan Väst.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013). Karlstad University, Faculty of Economic Sciences, Communication and IT (discontinued), Department of Information Systems and Project Management.ORCID iD: 0000-0001-5826-4218
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0002-8744-0425
Tallinn University of Technology, EST.
2021 (English)In: Management and Information Technology after Digital Transformation / [ed] P. Ekman ; P. Dahlin ; C. Keller, Routledge, 2021, first, p. 81-90Chapter in book (Refereed)
Abstract [en]

This chapter focuses on the early preparatory phase of the digital assistive technology (DAT) implementation process, and explores the challenges older people, healthcare personnel, healthcare managers, and IT-staff may experience. The chapter is based on two independent case studies, both part of longitudinal projects on DAT implementation in municipalities in Sweden and Norway. The two cases provide insights into DAT implementation and its challenges, in relation to four different categories: 1) complex innovation characteristics, 2) external policy and incentives, 3) organizational characteristics, and 4) individual characteristics. The chapter demonstrates that DAT does not only transform work practices and daily routines but also the entire healthcare profession, from being primarily concerned with caring and nursing to a profession involving technological skills. DAT implementation is about transformation, and may even be disruptive. Successful digitalization of healthcare needs a new mindset, new work practices, as well as new roles and professions.

Place, publisher, year, edition, pages
Routledge, 2021, first. p. 81-90
Series
Routledge Studies in Innovation, Organizations and Technology
Keywords [en]
digital assistive technology, implementation challenges, healthcare, municipality, multi-actor perspective
National Category
Other Social Sciences Information Systems, Social aspects
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:kau:diva-86303DOI: 10.4324/9781003111245-10Scopus ID: 2-s2.0-85118341787OAI: oai:DiVA.org:kau-86303DiVA, id: diva2:1605788
Available from: 2021-10-25 Created: 2021-10-25 Last updated: 2023-07-21Bibliographically approved

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Bergkvist, LindaBäccman, Charlotte

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Karlstad Business School (from 2013)Service Research Center (from 2013)Department of Information Systems and Project ManagementDepartment of Social and Psychological Studies (from 2013)
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  • apa
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